1. Are the tools stainless? Do they rust?

Answer:

Biroskop tools are made of high-quality stainless steel or carbide tungsten, ensuring durability and resistance to rust. Our tools are designed to withstand the rigors of pottery work without compromising on quality.

2. Are the tools suitable for trimming?

Answer:

Yes, we offer a variety of trimming tools specifically designed for this purpose. Our trimming tools are available in different models to suit your needs. Please note that we do not recommend using carving tools for trimming, as they are not designed for that purpose.

3. Can I buy the tools in person?

Answer:

Since our workshop operates at varying hours, we do not have set hours for personal pickups. However, if purchasing in person is important to you, please contact us to arrange a suitable time.

4. Do you offer discounts for larger quantities?

Answer:

Yes, we offer discounts for bulk purchases. You can view the available discounts on our Discounts page. For larger discounts or wholesale inquiries, please contact us directly.

5. Do you make custom tools?

Answer:

Absolutely! We welcome custom tool requests. Please contact us with your project details, and we will consider each request individually. Pricing for custom tools is determined on a case-by-case basis.

6. Do you ship worldwide?

Answer:

Yes, we ship our tools worldwide. For some countries we may have restrictions. Check if your country is on our shipping list. The easiest way is to add product to your cart and provide shipping address inside your cart. You will find your country in the drop-down menu. If you provide also city and postal code you will also see the shipment price. If your country is not listed, please contact us, and we will do our best to accommodate your request.

7. Can I return or exchange a product?

Answer:

Yes, you can return or exchange a product within 14 days if it has not been used. Please refer to our return policy for more details.

8. I’m looking for a product as a gift and need help. What should I do?

Answer:

We’re here to help! If you need assistance selecting the perfect gift, please contact us by phone or through Messenger. Our tool creator will be more than happy to provide personalized advice and recommendations.

9. Can the tools be tested?

Answer:

Yes, our tools can be tested at various ceramic workshops. Addresses of available workshops can be found on our Touch Our Tools page. Additionally, you can meet us at ceramic festivals—follow Biroskop on social media or DM us for the latest updates!

10. Can I see the tools in person?

Answer:

Yes, our tools can be seen at our workshop in Wrocław by prior appointment. They are also available for viewing at ceramic workshops listed on our Touch Our Tools page.